Refund policy

All Sales Final. No Refunds. Only If Proven To Be Defective Then Exchange.

Thank you for choosing Concrete Coatings Connect. We strive to provide high-quality products and excellent customer service. If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us at Office@concretecoatingsconnect.com.

Returns

As part of our commitment to customer satisfaction, we offer returns only in cases where products are proven to be defective. We understand that receiving a defective item can be frustrating, and we are here to make it right for you.

To initiate the return process, please contact us within 15 days of receiving the product. You can reach us at Office@concretecoatingsconnect.com with details of the defect and your order information. Our dedicated team will review your case promptly and guide you through the necessary steps.

Please note that we do not accept returns for reasons other than product defects. Additionally, all returned items must be unused and in the same condition as when you received them. They must also be in the original packaging.

Exchanges

If your item is deemed defective and eligible for exchange, we will provide you with instructions on how to proceed. We will work diligently to ensure that you receive a replacement product that meets our quality standards.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please feel free to reach out to us. You can contact us via email at Office@concretecoatingsconnect.com. Our customer service team is here to assist you and address any issues you may have.

Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again in the future.